Return & Refund Policy

At GorgeousChi, your satisfaction—and your child’s happiness—are our top priorities. If something isn’t quite right with your order, we’re here to help.

1. Return Eligibility & Timeframe

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return:

  • The item must be unused and in the same condition as received
  • All original packaging, tags, and accessories must be included
  • Proof of purchase (order confirmation or receipt) is required

2. How to Start a Return

To initiate a return, please contact us at:
support@gorgeouschi.com

If your return request is approved:

  • We will provide a return shipping label
  • You will receive detailed instructions on how and where to send your package

Important:
Items sent back without prior authorization will not be accepted.

3. Damages, Defects & Incorrect Items

Please inspect your order upon arrival.

If your item is defective, damaged, or incorrect, contact us immediately at
support@gorgeouschi.com so we can evaluate the issue and resolve it as quickly as possible.

4. Exceptions / Non-Returnable Items

The following items are non-returnable:

  • Perishable goods (if applicable)
  • Custom or personalized products
  • Personal care or hygiene-related items
  • Hazardous materials, flammable liquids, or gases
  • Original shipping fees paid at checkout

We also do not accept returns for:

  • Sale or clearance items
  • Gift cards

If you’re unsure whether your item qualifies for return, please contact us before submitting a request.

5. Exchanges

We do not offer direct exchanges.

The fastest way to receive a replacement item is to:

  1. Return the original item (once approved)
  2. Place a new order separately

This ensures faster processing and delivery.

6. European Union – 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

Returned items must:

  • Be unused and in original condition
  • Include original packaging and tags
  • Be accompanied by proof of purchase

7. Refunds

Once we receive and inspect your return:

  • We will notify you of the approval or rejection
  • Approved refunds will be issued to your original payment method within 10 business days

Please note:

  • Banks and credit card providers may require additional processing time
  • If 15 business days have passed since approval and you have not received your refund, please contact us at support@gorgeouschi.com

8. Refused Shipments & Dispute Resolution

If you wish to cancel an order or request a refund, please contact us at
support@gorgeouschi.com immediately.

Please do not initiate a chargeback with your bank before contacting us, as this may significantly delay the resolution process. We are committed to resolving all legitimate issues directly, fairly, and efficiently.

9. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company, as posting times may vary
  3. Contact your bank for further details

If you’ve completed these steps and still have not received your refund, please contact us at support@gorgeouschi.com.

10. Return Address

A return shipping label provided by us is required before sending any items.

Hong Kong Zhang Zhuang International Limited
Flat 2101E, 21/F, Tower 2
Hong Kong City
33 Canton Road
Tsim Sha Tsui, Kowloon
Hong Kong